Tag Archives: veteran

Searching for a Rewarding Civilian Career

Finding your Recipe of Success during a Military Transition

There is no simple formula to a smooth transition from active duty into a civilian career. I’d compare it to cooking. A dish can still turn out differently from the recipe no matter how closely you follow it. However, there are four common ingredients that are necessary to a successful transition into tech sales: motivation, networking, faith and Tech Qualled.

1. Motivation

Lieutenant Ansel – U.S. Navy

One of the inherent values that most of us came into the military with and practiced every day is ingredient number one- motivation. Companies and managers look for this quality and judge from the moment they meet you whether you have it. Anyone can be motivated when a major opportunity is just ahead, but what separates the successful from the rest is being motivated before even the scent of an opportunity becomes a reality.

Your motivation will first be challenged when you are faced with the question everyone asks, “What are you going to do when you get out?”

This can be very intimidating. Most of us do not immediately know the answer to this; however, do not avoid the stress, struggle, and agony of putting in the time to zero in on it. Since the military only provides so many different pathways in a career, transitioning is difficult because there is no detailer to narrow down the choices and then tell you where you are going. It all comes down to you. The civilian world has much more ambiguity and competition.

Just like in the military, your motivation will determine your preparation. You must prepare for your transition both personally and professionally. For me, Tech Qualled was a huge part of that.

Tech Qualled was a turning point in my life. While I knew that a career in sales was the path for me, I thought I wanted to go into commercial real estate. When I did my research, I learned that tech sales provided much of the upside that commercial real estate had with less of the risk. Tech companies offer base salaries and some of the best benefits of any industry. After reaching out to probably 30-40 prior alumni, I knew it was the right program to prepare me for my new career.

2. Networking

Very few people figure out a good career fit on their own. You need a balanced network. At the one-year mark before your transition be sure to add ingredient number two- networking. Your network should include the people who know you in a personal way like family and friends. The next group to include are peers who are ahead of you in their careers and transitioned within the last few years. You should also take advantage of mentorship networks, such as ACP and Veterati. Lastly, you need to build a professional network by connecting with people in companies you would consider working for. While this can be challenging, I found success by utilizing LinkedIn. In my messages, I simply explained that I was a veteran transitioning and was interested in their field. I asked to connect with them to discuss their experience and gain mentorship. Most people love the opportunity and feel great satisfaction helping a veteran, so use that to your advantage. You will be surprised to see how many doors can open. In fact, one networking opportunity I created for myself was to shadow an account executive for a day. Being able to spend a day with this individual at an OEM gave me all the confidence I needed to know that this industry was for me.

3. Faith

The third and sometimes overlooked ingredient in the process is faith. While it can mean many things to many people, to me it was understanding that there are some elements out of our control. It takes a bit of faith and a lot of hard work to be blessed with success in a great career. If you are putting in the work required, you must keep the faith that with time those efforts will pay off. Sometimes success may come slower than you want, so remember to focus more on controlling the things you can control and keeping a positive attitude. I am married with three kids living on a single income, so I know it is easier said than done. Keeping a positive attitude is important to keep your sanity!

4. Tech Qualled

Finally, the secret ingredient to my transition is Tech Qualled. The sales training was top notch and I landed a dream job at Nutanix. The culture at Nutanix is phenomenal! I feel so blessed to have had the door to this opportunity opened by Tech Qualled. I mean it when I say the first day I arrived at Nutanix and listened to the other sales reps having conversations with their customers, I felt so confident in my abilities to be an ultra-high performer.

I was extra fortunate to start with two other Tech Qualled graduates. The three of us have a common bond and friendship that goes beyond just being veterans. We are also Tech Qualled trained! As corny and cliché as that may read, it means something to us. We regularly get to check-in with each other, share everything we learned, and keep each other motivated to do all the right things to find success. I made two sales within my first 5 weeks on the job, and I couldn’t be happier with where I am at post-military.

I had my stress, doubts, fears, and anxiety about getting out, but the Tech Qualled staff really took the extra time to help me get where I am. I want to give a shout out to Chris Hurst who took the time to help me prepare for interviews with the upper echelon of companies. I also want to give a special thanks to Kristina Hill who spent many “off the clock” hours texting, reading emails, listening to voicemails, and advising me. I am sure I drove her crazy at times, but she was so committed to helping and providing useful feedback.

Tech Qualled is like everything else in life, what you put in is what you get out of it. Use the coaches, the staff, and especially use the alumni network. I wish you all the success in your transition and future career. Please reach out if I can ever help.

About Sam Ansel: Today, Sam lives in Raleigh, NC with his wife and three kids. A former Lieutenant in the U.S. Navy and graduate of Launchpad Academy Cohort 13, Sam is now an Account Executive at Nutanix, Inc.

About Nutanix: The Nutanix solution enables easy deployment of any virtual workload, including large-scale virtual desktop initiatives (VDI), development/test apps, private clouds, big data (Hadoop) projects and more. Nutanix customers can radically simplify and seamlessly scale out their datacenter infrastructures with cost-efficient appliances that can be deployed in under 30 minutes for rapid time to value.

Whirlwind Transition – Naval Officer to High Tech Sales

When you are in the fleet, you know a military transition will come one day but it seems so far away and unreal. It’s easy to push these thoughts out of your mind when you’re getting flung off the front of an aircraft carrier on a dark night…but eventually those days and nights come to an end.

Making the transition out of the military and into the civilian workforce was a whirlwind, and without Tech Qualled’s program, I would not be blessed with the job at Tektronix that I have today.

After having my first child, I decided that long deployments and work-up cycles were not for me anymore, especially because my husband was also an active duty military officer. So I did what many military officers do – I got an MBA. I finished up my MBA as I began my transition out of the Navy, had another baby, and my husband also made the transition out of the Marine Corp. Lots of change, and all the while, trying to figure out how to land a job that is dynamic, challenging, well-paying, satisfying and flexible. Not long after, I received an email from the Tech Qualled team explaining a little bit about the high-tech sales industry as well as the Tech Qualled Launch Pad Academy.

Turns out, a few of my husband’s former squadron mates were a part of the first cohorts at TQ – they both said they loved it! I applied to the program and started toward the end of August 2018 – at this point, I had had my third baby (I think that’s it for me!). Tech Qualled Launchpad Academy is challenging and definitely took me out of my comfort zone several times. I feel it truly prepared me with invaluable skills like how to anticipate customer interactions, negotiations, sales cycles, business acumen, prospecting and more. I also found a little piece of comradery that you tend to lose when you leave the military. It was down-right fun training with other people that you know share a similar background in serving our country.

The mentors and staff are also world-class people. As I was going through training, my eldest child had medical issues and I was in and out of medical appointments. Surprisingly, I received and accepted a job offer before the end of the 7-week training. While I was very excited, this meant I had to sell a house, rent a new house, move a family and start a job (with three kids – a sick four-year-old, a clingy two-year-old, and a newborn). It was a lot but the team at TQ did everything possible to help me make this transition into my new job smooth and seamless.

Fast forward three months later, and I’m getting a grasp on the firehose that consumes your workday when you start a new job in tech sales!

The job is exactly what I was looking for: dynamic, challenging, fun, flexible and well-paying. Things are settling with family and work life – and it would not have been possible without Tech Qualled. Sincerely, Tech Qualled helped propel the course of my career, and I can’t say enough good things about this program or the team all around.

Today, Julia resides in Los Angeles, CA with her husband and three children. She joined Tech Qualled for Cohort 13, and is currently a Strategic Account Manager with Tektronix.

Beyond Just Hiring a Sales Recruiter

Introduction to Sales Recruiting

I was first introduced to the role of the sales recruiter and hiring sales people back in the late 1990’s when I took my first management role at IBM. The process then, was simple, go to universities, collect resumes and schedule interviews. This works great for entry level sales roles, when people actually communicated via a sales call. Fast forward to today. If you are familiar with the evolution of the sales process. (Sirius Decisions refers to this as “The Buyers Journey“) then you know it’s not that easy anymore. Thus the importance of self driven, trained sales people are vital. This is where I was introduced to the traditional recruiting model.

We have posted several sales roles at Cima Solutions Group, and hired recruiters. Even with a recruiter, the role of a sales manager in the process really doesn’t change much. You still have to build the posting, review candidates, interview, negotiate, etc. Sure a recruiter might help bring some additional candidates, but now you have to trust the recruiter. Which candidly, I never do. So, what am I really getting from a recruiter?

Enter Tech Qualled

I spoke with Nick Breedlove two years ago when he called to introduce the organization to me. I instantly fell in love with the idea. What I liked most about it was, this was not just recruiting. It is recruiting, vetting, profiling, training, and showcasing. I don’t really like the last term, but the truth is, within this program, as a sales manager, I get to spend one day watching the 12-16 candidates in their final role plays and then interact with them over lunch dinner etc. I can do all this in one half day! No more lengthy recruitment process that typically results in two hours of interview time to base a decision on. So, when I say showcasing, yes, it’s a great showcase of the various talents these candidates posses. What I look for are things unique to the role and culture at our company. That is better than ANY interview process you have sales managers.

Worth the Investment

I have been around Technology Sales Managers for 25 years now. Most of them take a lot of pride in the value of their time. So I always question ones who say they cannot afford a recruiter. With Tech Qualled or a recruiter, there is a placement fee. If you look at the word fee, you are doing it wrong. Think about the amount of time you will spend finding the right candidate. Then, add in a confidence score related to how you vetted that candidate. Then consider your time in training someone. How many hours did you come up with? How much are you worth an hour? Starting to get the math here? What really makes all of this add up, is how the Veteran hires differentiate against a College Hire and a Seasoned Professional Sales Rep. Tune in later this week for a deep dive on that viewpoint. If you are interested in more on this perspective, hit me up on Linked-In

Validating Veteran Talent for the Innovation Economy

Is it time to reevaluate veteran talent? For decades two parties stood on either side of a chasm staring at one another. On one side, the sales leaders and executives in the burgeoning IT space. This included “old tech” (Cisco, IBM), “new tech” (Google, Twitter), “small tech” (startups) or the vast middle of Value Added Resellers who don’t have household names but command a huge market share of the business-to-business IT industry.

On the other side of the chasm stood elite, transitioning military veterans. The veteran talent with or near a college degree, a hunger for rewarding challenges, possessing excellent communication skills and the grit to survive the rigors of high tech sales. Both recruiters and leadership knew that veterans could be a rich talent pool, but always for “other-than-sales roles”

Our country is in its tightest labor market in decades, across all industries, but specifically within the innovation economy. In the battle for high potential talent, should thousands of organizations be making blanket assessments that exclude talent without the data to prove it? What if the data actually disproved their judgment?

Three years ago this month, Tech Qualled embarked on a focused mission to change that logic; to bridge that chasm and simultaneously give high tech companies a new type of talent for their revenue-driving roles while opening these rewarding sales roles to a subset of the population with unique and sought-after intangible skills, but who have just “never sold before.” Over one hundred of Tech Qualled’s veteran graduates are in high tech organizations today meeting or exceeding quota, thereby proving that previous sales experience is not a prerequisite for success in complex sales environments. The right intangible attributes plus the right training will bridge that gap.

And three years into this mission, we are excited to have partnered with Koru, the world’s leader in predictive hiring solutions. and creator of the famed “Koru7” skills test which measures for seven critical attributes in high potential talent. Together with Koru, we looked at hundreds of active sellers across high tech, including the most successful Tech Qualled veteran graduates, plus others with traditional career paths. We wanted to compare the attributes of successful sellers industry-wide.

What were the results? There are absolutely overlapping attributes between all successful sellers, but veterans in particular score substantially higher on Ownership, Grit, and Curiosity. Tech Qualled-trained Account Executives scored 10-22% higher than successful non-veteran AE’s in these three skills. Across three of the other four skills (Polish, Teamwork, and Impact) they scored 17-30% higher than the national average.

The conclusions: First, elite veteran intangibles plus the right blend of dynamic training bridges the gap. Second, not only do elite veterans come to IT with the skills universally accepted as necessary to succeed, but they bring greater quantities of those skills than their non-veteran peers!

The competition for talent is of epic proportions, especially in the innovation economy. The results are in and the data is substantial. There should no longer be a conundrum for hiring managers and recruiters around veteran talent, especially when their skills are measurable by Koru and they are vetted and trained through a program as rigorous as Tech Qualled’s.

Erik McAndrews: Army Officer to Account Executive Job

Sometime toward the end of 2017 when I knew my military career was coming to a close, life was very uncertain. I had been getting advice about making the transition for years, but never really took it seriously. Then all of a sudden, BAM, life happens. I was doing everything in my power to set myself up for success. Like the skies parting and the angels singing, Justin Ossola from Tech Qualled (who I later found out was one of the founders) contacted me via LinkedIn about a possible Account Executive Job and training program.

At the time I had never heard of the program and was extremely cautious about committing myself to anything. Justin explained what being an account executive in the technology industry was. I found that my career experience was uniquely matched with being an account executive. I had spent two years in recruiting, the closest you can get to sales in the military, and I had over eight years of Signal/IT experience. When Justin explained the career field and what it consisted of it was as if he’d just described peanut butter and jelly.

I was hesitant still and unconvinced of the viability of the program. I used the techniques learned while in Army Recruiting to conduct research on anyone and everyone associated with Tech Qualled, and I unexpectedly found that this was a very serious program with some amazing results. Within days I was fully committed to the selection process. It was challenging and required serious effort on my part, but when I received the acceptance phone call I knew my life had changed in a way that I never predicted.

The most challenging part of the training was fully immersing myself in it. Like I said, life was happening and Tech Qualled is very serious about their training. The time requirements were very reasonable to complete the training; however, I knew I was making a complete life change, so I used the resources and tools Tech Qualled provided to fill all of my available time.

I went through the program between March and June of 2018, and I had never met or even heard of any of the members of my cohort. During those few weeks, I’ve made life-long friends and have an open line of communication to anyone in the cohort. In fact, I’ve reached out to multiple other cohort members and they’ve all been like an open book. This is definitely one of the most beneficial aspects of going through Tech Qualled, I was never alone in my journey into an account executive job.

Finally, as the training ends and life started to hit (I just started terminal leave), the big question was what’s next? There were multiple opportunities and lots of concerns about “fit”. Every person at Tech Qualled would hear my concerns and answer my questions. I felt embarrassed by my lack of knowledge/experience, but they really carried me through.

Overall, my transition from the military was incredibly smooth. Except for CIF (central issuing facility/ where you turn your equipment in). I left the Army knowing I had a new career ahead of me and that the team at Tech Qualled genuinely were going to work their hardest to see me be successful. It was an absolute blessing and miracle that I was afforded the opportunity to go through the Tech Qualled program, and get an Account Executive job.

***************

Erik McAndrews is a former Army Officer and Tech Qualled graduate. He is now in an Account Manager role at Splendid Technology Services and is based out of San Antonio, TX.

Naval Aviator Chris Yenias Joins Launchpad Academy

Chris Yenias is a former Naval Aviator and Tech Qualled graduate of the Launchpad Academy. He is now in a Territory Account Executive role at Winthrop Resources and is based out of Los Angeles, CA.

***********

FORT WORTH, TX AND MINNETONKA, MN – (July 2, 2018) – Tech Qualled, a U.S. military veteran training organization, and Winthrop Resources Corporation (Winthrop), a division of TCF Bank and an indirect subsidiary of TCF Financial Corporation (TCF) (NYSE: TCF), today announced an ongoing partnership to help veterans secure jobs at the technology company via Launchpad Academy.

Tech Qualled was started in 2015 to teach veterans the skills they need to assimilate back into the workforce in an industry that can have a high barrier of entry due to lack of experience or training. The original premise was that military veterans with exceptional leadership ability and innate soft skills are uniquely prepared for careers in high tech sales. The technology space must frequently address high attrition and turnover costs – especially in sales roles. Tech Qualled is focused on creating a talent and training platform that identifies “high EQ and IQ” veterans and puts them through a comprehensive training program to develop the skillset required to sell high-tech products and services.

“The leadership team at Winthrop understands the benefits of hiring former service members and are committed to ensuring their success,” said Nick Breedlove, co-founder and CEO of Tech Qualled. “Conversely, military veterans see opportunities that await them in the technology industry, especially in the tech finance space. Tech Qualled sales training imbues our candidates with a desire to outwork and outlearn the competition and the result is a new generation of hyper-trained, sales professionals hungry to make an impact at organizations like Winthrop.”

“Winthrop recognized the unique characteristics that military veterans bring to a sales organization and has thus, made it a priority to bring them onboard,” says Chris Yenias, a former Naval Officer and graduate of Tech Qualled’s Launchpad Academy who is now a Territory Manager at Winthrop. “These traits are tenacity, grit, teamwork, and goal-orientation. Having these will provide a great foundation for anyone looking to get into technology financing which can be a very long sales cycle.”

Brian Slipka, head of sales for Winthrop added: “Winthrop and TCF have long relied on the strong leadership characteristics that are fundamental to military experience. The Tech Qualled platform helps us accelerate our development and training efforts with people who have demonstrated what it takes to succeed. This is a win/win for both of our organizations.”

Tech Qualled’s Launchpad Academy curriculum is specifically focused on teaching veterans industry-relevant concepts such as data center solutions, basic networking, cloud computing, software applications, and hands-on sales training, effectively equipping them with marketable skills for employment. To date, Tech Qualled has successfully trained more than 140 veterans and helped launch them into careers in the technology industry.

The Tech Qualled program has achieved an 80 percent success rate of graduates meeting expectations in their first full year after being hired. “The success rate of our candidates is largely attributed to our sales training. We focus on teaching the foundational building blocks that all early-in-career sellers need to have,” said Justin Ossola, co-founder and President of Tech Qualled. “Our training is proven to produce sales reps that stay in their jobs longer, have a shorter ramp time, and ultimately produce above-average results; and that is something we are incredibly proud of.”

******

About Tech Qualled

Tech Qualled is an innovative training company that focuses on preparing early-in-career professionals for careers in high tech sales through the Launchpad Academy. For more information on Tech Qualled, visit www.staging.techqualled.flywheelsites.com. Follow Tech Qualled on Twitter @TQualled.

About TCF

TCF is a Wayzata, Minnesota-based national bank holding company. As of March 31, 2018, TCF had $23.4 billion in total assets and 318 bank branches in Illinois, Minnesota, Michigan, Colorado, Wisconsin, Arizona and South Dakota providing retail and commercial banking services. TCF, through its subsidiaries, also conducts commercial leasing and equipment finance business in all 50 states and commercial inventory finance business in all 50 states and Canada. For more information about TCF, please visit http://ir.tcfbank.com.

About Winthrop

Winthrop Resources Corporation is a wholly-owned subsidiary of TCF Bank and provides financial solutions that make how you pay for and use technology a competitive differentiator for your business. Founded in 1982 and one of the largest bank-owned technology finance companies in the U.S., Winthrop serves a growing client base across all industries with custom-crafted lease, utility and as-a-service financial offerings leveraging award-winning client care processes and lifecycle management capabilities.

Army Veteran Enters Technology Sales Sector

I never imagined in a million years that I would choose sales as a profession. Without Tech Qualled, my newly found passion for technology sales would never have been realized the same way. For that, I am forever grateful.

In 2015, we welcomed our beautiful daughter into this world. I knew my priorities would no longer be the same. After many late night conversations with my supportive husband, I knew that I needed to transition out of the Army for my family. It was not an easy decision.

Transitioning was nothing like what I had initially expected. I thought I was doing everything right. I went to one of the top business schools to get my MBA and was accepted into two elite military programs with two Fortune 100 companies, but I still felt lost. I had lost a sense of purpose. I was no longer part of a team like the teams in the Army. I focused so much on “winning” in terms of getting into great programs, but I never once asked myself if they were the right fit. In the military, we often have little influence on job choices. Due to our competitive nature, we want to be the “best” even when the “best “might not bring us the most joy. Through my research and my recent corporate experience, I knew I wanted to get into sales, but was faced with the challenge of getting hired into sales with no previous experience.

A year ago, a former Tech Qualled graduate told me about the program that trains transitioning veterans in high technology sales. I thought it was too good to be true. I was afraid that my introverted nature would make me a bad fit. I was also somewhat unsure due to my lack of knowledge and background in technology.

Maybe it was out of desperation, one day I took the courage to reach out to Justin Ossola. I bombarded him with questions. He was so patient, professional, and passionate. I applied to the program as soon as I got off the phone with him. The interview process was very thorough. It delved deeper than standard behavioral interviewing. In the end, I was beyond excited to hear the good news that I was accepted.

During the 7-week training, I was very impressed with the TQ team’s commitment to helping us and I was blown away by the work ethic of my peers. In 7 weeks, I learned more applicable skills than in my MBA program. The training was also more challenging than I had initially anticipated, which also made the whole experience so much more rewarding. Every week I was pushed out of my comfort zone by the instructors and my peers. The lessons learned and the advice I received will be invaluable for the rest of my life. The entire experience was truly life changing.

Today, I work at an IT reseller in Texas and I truly love my job in technology sales. I have an amazing boss who’s a great mentor and I am part of a great team again. The best part is, our job is to help solve problems for our clients. I feel like I am serving again, in a different way, and I have regained a sense of purpose.

If I may offer any advice, ask yourself and your family what success looks like, a 6 (or 7) figure paying job? Good work and life balance? Should you capitalize on your strengths or follow your passion or both? Finding the right fit is so important.

If you enjoy problem-solving, especially in helping businesses solve their most complex problems with technology, then you should absolutely explore Tech Qualled’s technology sales program. You will never find a better team who cares as much and supports you, your family, your transition and your career growth. Tech Qualled truly changed my life.

*****

Leah Naish is an Army veteran and Tech Qualled Cohort 11 graduate. She is now in an Outside Sales Account Executive role at Sigma Solutions and is based out of Houston, TX.

Military Retirement and Breaking into High Tech Sales

I first heard about Tech Qualled about six months before I was planning on going through my military retirement. The plan to separate was hatched about two years before that, but I didn’t have much luck finding a job that fits with my unique background. Some of my friends who separated had jobs lined up that corresponded to a degree they received or working for the government in a job that corresponded to the work they did in the military. However, like many other jobs in the military, I really didn’t have a “pipeline” I could get into post-military. I had to get creative, and Tech Qualled found me at the perfect time.

Tech Qualled reached out to me via Linkedin. At the time, I hadn’t considered going into sales at all. In fact, I really didn’t know much about sales. After my first conversation, I went on a sales research blitz and found out all I could. Right from the get-go, I loved everything I read and heard about it. I knew from that point on, sales were where I wanted to be, where I belonged. I also knew from conversations I had with graduates I found on Linkedin that Tech Qualled’s training program was not only legitimate but that it set the bar for the sales industry. Thankfully, I was accepted into Tech Qualled’s training program right before my military retirement. I found the selection process very educational, and it helped set my frame of mind going into the training that followed.

The training itself was much more difficult than I expected. That being said, I absolutely loved it. I’m not a big fan of abstract concepts, I want to learn things I can use, and I feel the Tech Qualled curriculum is designed to be this way. I thought the final week, named “Sales Boot Camp”, was aptly named. It reminded me of Officer Training School, because there is a lot of information to learn and things to do and not much time to do it in. In a way, it felt like an appropriate transition from the military, as the military trains you to be comfortable in uncomfortable situations.

One of the best parts of the training that I didn’t expect going in was how much I connected to my fellow cohort members. Everyone is going through a difficult time together, many of us took a huge chance leaving the military and going into a career we didn’t know much about. All of us go through the discomfort of the first few role-play sessions, and we see each other develop. We all meet up in Fort Worth and go through Boot Camp together, another tough test, and feel the euphoria of graduation together. Those experiences bond people for life.

Now that I’m on the other side, I am so lucky I found Tech Qualled before my military retirement, or more appropriately, that TechQualled found me. If you are a transitioning veteran and are on the journey I just went through, look into sales! If you need someone to talk to about sales, Tech Qualled, or just transitioning, find me on Linkedin, I would be happy to talk to you!

*****

Frank is an Air Force veteran and Tech Qualled Cohort 11 graduate. He is now in an Outside Sales Account Executive role at Softchoice; a leading IT solutions provider.

Marine Captain joins Launchpad Academy

Demarcus Gilliard is a former Captian and Communications Officer with the U.S. Marine Corp and Tech Qualled graduate of the Launchpad Academy. He is now in a Territory Account Executive role at Check Point Software Technologies and is based out of Los Angeles, CA.

***********

“My job in the military was to set up communications networks for the units we were attached to in order to communicate via voice, video, data, and radio. As time went on, it was time to decide what I wanted to do. I didn’t really have a plan, I just knew I wanted to keep challenging myself.

A career in high tech sales was the way that I wanted to go because I could not only work hard but get paid for it. I was doing some networking on my own as I was deciding what I wanted to do, and I came across a friend of mine who gave me a tip about Tech Qualled. So I did some researched, explored their website and it really spoke to me. There were a lot of my skills that were transferable. With the cohort situation of veterans from all over the country, it was a bond and something we really relied on each other through the process.

When I got out of the military I was stationed in San Diego at the recruitment depot. Fortunately, when I started Tech Qualled, I was able to land a job in Orange County, CA with Check Point Software Technologies.

I am a merit guy, I want to work hard, and get paid for it. And there is something so rewarding about putting the work to the grindstone and getting something in return. Tech Qualled absolutely changed my life. It was literally the point where I was at. I needed TQ and it got me to the place I am now, and I’ve never been happier as far as a career is concerned. With TQ I gained the confidence to say I am qualified for this role. Tech Qualled had the contacts, the network to allow me to apply to many different companies.

The training is so relevant to what you actually do out in the real world. For that with the owners, the curriculum, the comradery of the group; it is effective, and I couldn’t be happier.”

Key Benefits of Usability Testing in Virtual Sales Training

Usability testing is the best way to gain a better understanding of how your learners (also known as “users”) interact with your virtual sales training course materials. During, testing users are asked to complete simple tasks while being observed and often recorded. User testing can be done in-person or remotely, and when well designed, it will provide you with some great benefits.

When you make usability testing part of your e-learning or virtual sales training development process, you will be able to:

Save money.

Development costs can add up quickly and when you can see how your users are interacting with your content, you can ward off potential mistakes. For example, you can remove items that they do not care about, and you can fix areas that confuse them, such as navigation issues and other functionality issues that may frustrate them. Understanding what the user experiences allows you to focus on development time and money on what is most important to them, and will improve your learner motivation and program efficiency.

See where your learners get stuck in the Virtual Sales Training

When a button, link, or any other interaction item fails to work properly, it can frustrate the user. Vague instructions can also create problems. You may think you have accounted for all the possible issues, and you may think you know exactly how the user will interact with your content, but chances are you have made some mistakes and the user will find them. Usability testing will help highlight what you have missed and allow you to fix issues before they become a major problem, and impact learning outcomes.

Get an unbiased perspective.

It’s hard to take a step back and view things with fresh eyes, especially after we have spent so much time working on a building out content and assessments. Even our own teams will harbor certain biases when reviewing, performing quality control checks and testing course modules. But we have to keep in mind who we are creating for, and we have to be able to view things through the user’s eyes in order to create anything of value. Usability testing allows you to see what the user sees and experiences, so you can make your e-learning course better.

Improve user experience and increase learning outcomes.

The goal is to engage the user, provide them with the material they need to learn, and ensure they complete the lesson. You may have great intentions but if you are not providing value and making it easy for the user to access and interact with the content, then all your hard work is for nothing. Usability testing can help you see barriers to success such as poor navigation, improper branching, interaction issues, unclear content, etc. so you can fix them and make the user experience as easy as possible for them. It is also important to make sure you are testing on multiple devices, and that you get a proper user sample to ensure you are not missing anything.

Lower support costs.

When you provide the user with the ability to self-solve problems during the lesson, you can lower your support costs and decrease learner frustration. Review your most frequently asked questions and most frequently encountered support requests. Fix them immediately so they are no longer support issues, and make sure you have resources or a knowledge base that the user can access anytime throughout the module to help get quick answers to potential questions. Make sure the information is always up to date and easy to find.

Keep in mind, building a virtual sales training course right the first time, can save you significant time and money in the long run. Not to mention help ensure better learner engagement, motivation, and outcomes. Usability testing does not have to be complicated, and it should be a standard part of your e-learning development process. Remember to test often, and make sure you are delivering the best user experience possible.

******

Tina Indalecio is the Director of Learning & Development at Tech Qualled and has over 25 years of combined education, design, business operations, sales, and marketing experience. She has developed and delivered educational courses for K-12, higher education and adult learners. In addition, she has been an Adjunct Faculty member at The Fashion Institute of Design and Merchandising (FIDM) and a guest lecturer/speaker at The Art Institute and UCSD Extension. She has taught marketing, communications, business, and creative design courses, as well as assisted students with portfolio development and reviews.